Shipping Policy!

FileSure is not liable for delays but will make every effort to meet the estimated delivery!

Artwork

• All artwork must be approved in writing by the client.

• Payment must be fully cleared in our bank account before we can process your order.

• Orders will not be placed into our system until artwork approval and payment clearance are complete.

Delivery Terms

• Customers must ensure someone is available to accept delivery at the specified address and time.

• If the driver waits longer than 30 minutes, additional charges may apply.

• If delivery is not on the ground floor or easily accessible, the customer must provide assistance. Delays over 30 minutes may result in extra charges.

• If a third-party courier is used, the customer is responsible for insurance and any risks involved.

• A signed delivery note confirms the quantity and condition of the order.

• Customers must check their order within 24 hours of delivery. If no issues are reported within this time, the order will be considered correct and complete.

• If no one signs for the order, it will be deemed signed after 24 hours.

Payments & Cancellations

• No refunds or cancellations once an order has been placed.

• Branded stock requires full payment upfront before processing.

• Orders will only be processed once payment is cleared in our bank account.

Liability

• FileSure is not responsible for customs delays, transport issues, or unforeseen circumstances affecting delivery.

For any questions, please contact our team.

By placing an order, you agree to these terms. We appreciate your understanding and cooperation!